This practice operates an advance access appointment system. You may see any doctor. For an appointment call at reception at 08:30. If you wish to see a specific GP, you may have to wait longer for your appointment.

We also offer a limited number of appointments that are bookable via our online service.  Please ask one of our reception team for details of how to register and for your own password to use the service. 

Telephone Advice

Our doctors are happy to discuss health matters on the telephone. Please call during opening times. Try to be brief. If your doctor is not immediately available, he or she will call you back.  

Extended Hours

The practice also offers pre-booked appointments during extended hours:

• Paston Health Centre 18:30 – 20:00 every Monday (excluding Bank Holidays)
• Werrington Health Centre 18:30 – 20:00 every Tuesday (excluding Bank Holidays)

The practice also offers pre-booked telephone call backs via GP during extended hours - this is not a face to face service.

If you need to see a doctor and are unable to come to the surgery, please call your surgery before 11.00am. This allows the doctor to plan their day accordingly.

Whenever possible, however, please come to the surgery as better facilities are available for treatment. Requests for home visits after 11.00am will be dealt with by the duty doctor.

You may only request a home visit if you are housebound or are too ill to visit the practice. Your GP will only visit you at home if they think that your medical condition requires it and will also decide how urgently a visit is needed.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.